My Research

As a conversation analysis, I am interested in how people understand use language and non-verbal communication to understand each other when they talk. During my PhD, I studied how the word order in sentences (the syntax) matters for the types of questions we ask, and I studied this in both casual conversation as well as courtroom trials.
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In the past few years, my main interest has been on how the use of technology such as Skype affects the way we communicate and what this means for the future of healthcare. I've been studying how patients and clinicians deal with the limitations and frustrations of technology, such as delays and distortions, but also how they use it to accomplish a successful consultation, even when are not co-present.

Why CA

While there are myriad ways to study language, most rely on made up data. Conversation Analysis is the only one that adequately relies on how participants actually use language to generate actions and meaning.

Current Research

Since COVID-19, healthcare provides have been forced to deliver many of their services remotely, using telephone or video. For the past few years, I've been investigating how this affects the communication in the consultation.

My Publications

If you want to read my published work, you can download some of my papers from my website. Here you can also see what I'm currently working on, and find manuscripts of some papers that are currently undergoing review or revisions.