My Research

The COVID-19 pandemic has put digital health at the centre of many healthcare systems. Many patients found it convenient that they could talk to their healthcare professional from the comfort of their own home. Many clinicians were happy to meet patients over video, as they recognized the challenges patients experience when coming in to the hospital or clinic. Video is also increasingly used as a tool for healthcare professionals in the community to get specialist advice from hospital physicians. This improves the quality of care for patients in primary care and also helps prevent unnecessary visits to the Emergency Department.

There are also many challenges with video, particularly around what can feasibly be done, how can it be integrated into established clinical routines, and how does it affect the communication and therapeutic relationship. I work with patients, clinicians, and community care providers to evaluate and improve virtual service models.

Why CA

While there are myriad ways to study language, most rely on made up data. Conversation Analysis is the only one that adequately relies on how participants actually use language to generate actions and meaning.

Current Research

Since COVID-19, healthcare provides have been forced to deliver many of their services remotely, using telephone or video. For the past few years, I've been investigating how this affects the communication in the consultation.

My Publications

If you want to read my published work, you can download some of my papers from my website. Here you can also see what I'm currently working on, and find manuscripts of some papers that are currently undergoing review or revisions.