Dr. Lucas M. Seuren
Research Associate II Trillium Health Partners | Institute for Better Health lucas.seuren [at] thp.ca ORCID |
About meWhen we meet and talk to people, this may seem very disorganised: we leave sentences half finished, constantly correct ourselves, or suddenly fall silent. But if we take a closer look, we see that our all these hiccups are actually highly organised: we're always following unspoken rules, and we notice when we or others break those rules. As a conversation analyst, I study how people use language and non-verbal tools such as gaze and gestures to create order, and how people make sense of each other's behavior.
My research focuses on how we can use Zoom and other video communication tools to improve our healthcare system. Since COVID, many of us have gotten used to talking to our doctors, nurses, and other health professionals over video or telephone. It definitely can make it easier to attend our medical appointments: no travel, no parking, no train delays. But it can also make life more difficult for healthcare staff, who are already struggling with increasing workloads. My goal is to help people get the most of video and use it in an appropriate way. Listen to my interview with the Naked Scienstist on the new normal in healthcare after COVID-19, and read about our recent work on why we struggle with video calls on Dutch broadcasting RTL Nieuws. |
Conversation Analysis.Conversation Analysis is a broadly used method to study the structure of talk. It is widely applied in various fields of the Humanities.
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My ResearchWe increasingly use technology such as Zoom and Generative AI to access healthcare services. My research investigates how these can be optimized for human interaction.
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